Crescent Hotel to ‘carefully’ reopen May 15

Tuesday, May 5, 2020
The Crescent Hotel will reopen on May 15 after being shut down for weeks because of COVID-19.
Samantha Jones/Carroll County News

The 1886 Crescent Hotel will start welcoming vacationing Arkansans on Friday, May 15, following the guidelines set by Arkansas Gov. Asa Hutchinson. The hotel temporarily suspended operations in April, giving the property time to spruce up for this unique reopening.

The Crescent will be carefully reopening under and following the strict protocols of the Arkansas Department of Health, National Restaurant Association and American Hotel & Lodging Association, the hotel said in a press release.

These protocols include:

• Arkansas residents only will be welcomed beginning at 3 p.m. on Friday, May 15, for weekend accommodations only with all guests checking out no later than 11 a.m. on Monday, May 18. This Friday through Monday weekend lodging pattern will remain in place for the time being.

• All arriving guests will be issued a mask and asked to review and agree to travel protocols. In addition, hotel protocols will be made available to guests to review, both online and in printed form.

• The hotel will only allow 50 percent occupancy to ensure separation protocols. This represents 36 hotel rooms. The resort will also be offering its four cottages.

• Only three people maximum per room occupancy will be allowed, which includes adults and children.

• All guests must register showing valid Arkansas residency (i.e. Arkansas driver’s license or Arkansas identification card).

• The hotel will remain closed to all day trippers, trolley and tram riders.

In further keeping with the aforementioned guidelines, the Crescent Hotel resort venues will adhere to these protocols:

• SkyBar Gourmet Pizza will be open all three days from noon to 8 p.m. where Arkansas Department of Health guidelines and spacing requirements will be followed. Delivery and pick-up orders will also be available during these same hours.

• Breakfast will be served on Saturday through Monday via “room service only” from 8 a.m. to 11 a.m.

• New Moon Salon will return to operation. New Moon Day Spa will remain closed temporarily. “Direct Contact Areas” will require additional safety protocols. Salon services require reservations and advanced consultation.

• Crescent Hotel Ghost Tours will be offering a nightly activity for registered guests only. The number of participants will be limited in order to provide for proper social distancing.

• Resort activities will be available to registered guests throughout the weekend with maximum numeric protocols in place to ensure proper social distancing.

Additional protocols for “Direct Contact Areas” like the salon and ghost tour are:

•  Patrons will agree to a non-invasive temperature testing prior to any such activity.

•If any patron tests above 100.4 degrees, that person will be given a no-charge cancellation — full refund or credit.

• Any and all patrons participating in any of these activities will be required to wear a nose and mouth covering mask during the full activity period. If a guest patron does not have a mask, an adequate mask will be provided by the hotel at no additional cost.

“As a reminder to our fellow Arkansans who come and join us here in Eureka Springs during these weekends, we would appreciate you staying in those properties that follow these appropriate protocols and adhering to proper social distancing while avoiding crowds of greater than 10,” said Jack Moyer, general manager and executive vice president of the Crescent.

He continued, “We would further encourage you if you have been or are feeling sick to please reschedule your trip. Also, if you or anyone in your party has recently been around someone who has been feeling sick, please reschedule your trip.”

“Our staff and our property are ready to welcome back our Arkansas travelers. We all love and need this opportunity to travel and to improve our morale and optimism during these challenging times,” Moyer said.  “Let’s follow these simple rules that are spelled out. It is a shared responsibility for Arkansans who are traveling here, in-state, to keep Arkansas safe. It is the next step to saving our beloved travel industry.”

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