Holiday Island Business Beat: Emerson Monument offers customized service
A funeral is never easy on the loved ones left behind, and there are so many details to attend to that the process can be overwhelming.
One of those details is buying a headstone for the gravesite, and Emerson Monument in Springdale, Ark., strives to make the process easy and stress-free.
"We really strive to offer outstanding customer service from a small-town perspective," said Alison Raymer, who, with her husband, Scott, owns the business.
"We try to individualize each customer's experience. From the moment you come in, we hold your hand through the whole process until the memorial is placed. We provide an atmosphere of encouragement, guidance and support through the whole process."
Emerson Monument offers a wide choice of styles, colors and materials for any kind of monument, not just headstones. They also do commemorative plaques, civic memorials, garden stones, memorial benches, veteran memorials, fund-raising bricks, and other products.
They can also do mausoleums, cremorials (cremation containers) and pet memorials.
Emerson Monument was established in 1914 in Clifty, Ark., and moved to its current location in Springdale in 1926. The business has had four owners; the Raymers bought it in August 2007.
"We manufacture monuments here in Springdale and design them the way the family would like to have them," Alison said. "We are flexible with our design. We can take any picture you have and scan it into the computer. A computer-guided laser engraves it into the monument. It adds another level of specialization to monument design."
The design and even shape of a monument need not be traditional, she said.
"People are starting to get away from the standard monument shape, which we call a SERP top. We offer everything from traditional to unique. One popular item is a bell bench; it's a slender piece of granite that sticks up, with a flowerpot attached, and a bench for sitting."
Emerson Monument is happy to do business over the phone for those who don't want to make the drive to Springdale. They have a convenient toll-free number, and their website gives a lot of information about what they offer.
"We do commonly work with people from out of town," she said. "It's not a problem. We deliver to over 100 cemeteries in the area."
Emerson Monument is located at 806-B South Thompson (Hwy. 71 B South) in Springdale. They can be reached at (479) 751-5573 or toll free at 1-866-959-7766. Their website is emersonmonument.com.
Hours are Monday through Friday from 8 a.m. to 5 p.m., and Saturday from 8 a.m. to 3 p.m.